Here we treat you to an in-depth look at grievances. High unemployment means you may have employees who would prefer to be elsewhere but can’t move due to the market conditions. Cautionary tales show us that these employees are more likely to complain - and every complaint has the potential to lose money for your business.

In some cases grievances can actually be hard to spot and, after a seemingly innocent resignation and two months silence, an Employment Tribunal paper can arrive on your desk. Led by our experienced HR tutors, our one-day course will explain why and how to handle all grievance scenarios.

What you will achieve

At the end of this course, you will be able to:

• Identify what constitutes a grievance
• Gain the practical skills required to handle grievances
• Carry out a full and fair investigation of a grievance
• Manage a grievance meeting
• Identify ways to resolve grievances and workplace conflict.

Course Content

Understanding what constitutes a grievance

• Causes of dissatisfaction and conflict
• Recognising when a ‘niggle’ becomes a ‘negative’.

The formal process

• Grievance procedures
• Legal obligations
• Potential outcomes.

Skills for handling grievances

• Listening and communication skills
• How to ask the important and appropriate questions
• Remaining impartial
• Mediation and conflict management
• Negotiation skills.

How to carry out an investigation

• Checklists and templates for following a fair process
• Tips and techniques for gaining essential information
• Investigation records.

Handling the grievance meeting

• Using information gained through the grievance investigation
• Using a structured process
• Ensuring the meeting is fair, balanced and impartial

Following up on grievances

• Communicating the decision
• Following up
• Tips and techniques to gain a positive outcome

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