Dealing with Poor Performers

1 day face-to-face course (Ref: MPPP12w) :: Price - £479 + VAT

Course Aims

Learn how to tackle the issue of under- performers in your organisation. A successful business can't be expected to carry dead wood, but must also take a fair and transparent approach when tackling capability or conduct.

Delegates attending this course will leave with the tools and confidence to tackle the difficult issues back at the workplace and either turn those staff into the kind of employee you need and pay for - or have them removed from your company fairly and lawfully without damaging your company reputation.

At the end of this course, delegates will be able to:

• Identify the difference between attitude and behaviour
• Apply the appropriate managment techniques to deal with different performance issues
• Demonstrate an understanding of motivation and engagement
• Identify whether the performance issue is capability or conduct
• Prepare and handle a disciplinary meeting for a poor performer
• Follow a fair procedure for dismissal.

Who would benefit?

HR professionals and line managers.

Course Content - what is covered.

Attitude and behaviour

• Understanding where negative attitude comes from
• Above and below the iceberg
• Recognising behaviour.

Management techniques

• Recognising the poor performer
• Understanding management responsibilities and influence over poor performance
• Identifying the performance issue and applying the appropriate solution.

Motivation and engagement

• Internal and external factors
• Motivation theories
• Employee engagement - the importance to the individual, team and the organisation
• Tips and techniques for employee engagement.

Capability and Conduct

• Identifying the difference between capability and conduct
• Planning the appropriate management approach to rectify the problem
• Tips and techniques for improving performance

Disciplinary meetings for poor performance

• Gathering evidence
• Remaining impartial
• Preparing for the meeting
• Handling the meeting
• Rectifying the problem performance via the disciplinary process
• Following through and improving the performance
• Understanding when a dismissal for poor performance is fair.

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